If You Submit a Wrong Meter Reading

mars 07, 2022 Enregistrer un commentaire

Larn how to solve problems with your meter readings – with advice on everything from incorrect meter readings to reading disputes.

Learn how to solve issues with your meter readings – with advice on everything from incorrect meter readings to reading disputes.

What should I practice if I submitted the wrong meter readings?

If y'all gave the states the wrong reading, hither'south what to do:

To send a new reading on the aforementioned mean solar day: just ship u.s. a new reading in the aforementioned way every bit you did before, earlier midnight on the aforementioned day. Then nosotros'll update your energy account with the new reading.

To transport a new reading later down the line: If you need to update the reading and information technology's been longer than a day since you sent the states the wrong 1, please get in touch via the Assistance center.

How to send a reading

Enter the five-digit meter number for electricity or the 4 or five-digit meter number for gas into the boxes in your business relationship. Read the numbers from left to right, and include whatsoever zeros. Leave out numbers afterwards a decimal point, or any numbers in ruby-red. If your reading'south too short to fill up all the boxes, put a zero in the first box.

And remember, the best time to transport your readings is on the date we bill you each calendar month.

Sentinel this brusque video to learn how to send a meter reading via your online account

What if I've mixed upwards my day and night readings on an Economy vii meter?

You're non lone – it'south really mutual. If you've got a traditional meter, and the 2 rows of figures aren't labelled, you can do a simple "load test".

How to exercise a load examination

Just read both readings on your electricity meter twice on the same twenty-four hours – outset in the forenoon (afterward 9am) and then in the afternoon or evening (before 9pm). And then e-mail u.s.a. at [email protected] with the post-obit info:

Meter Serial Number: ***********
Date you took the meter readings: **/**/**
Morn meter readings and the time y'all took them:
Time: **am
The day register ID and reading: R* - *****
The nighttime register ID and reading: R* - *****
Afternoon or evening meter readings and the time you took them:
Time: **am.
The day register ID and reading: R* - *****
The night register ID and reading: R* - *****
Practice y'all take an electrical heating system (e.g. storage heaters)? Aye/No

Annals IDs are the little numbers or letters on the left-manus side of the reading (e.thou. R1/R2/L/N etc).

We'll so get back in touch with y'all to analyze matters!

Or if you lot have a SMETS1 smart meter –

Press 6.
Press it 3 more times until IMP R01 appears on the display console. This gives you your nighttime (off-peak) reading in kWh.
Press 6 again to encounter IMP R02, which shows your daytime reading.

Or if you take a SMETS2 smart meter –

Press button A 3 times for charge per unit ane¹
Press button A four times for rate two

If the display shows that the reading you lot've sent us is definitely wrong, take a correct reading right away and arrive touch to tell usa.

Not sure whether your smart meter is SMETS1 or SMETS2? Check out our handy guide to help you spot the divergence.

Notice out more nigh Economy 7.

What happens if I miss a meter reading?

Non to worry! We'll simply estimate your bill for that month, based on your meter reading history.

Once we go your next meter reading, nosotros'll automatically check this against your last estimated bill. That means if you paid too much or besides lilliputian when we estimated your energy use, we'll spot this. So your next bill (the 1 that comes later on the meter reading) will either exist lower or higher, to reverberate what y'all actually used.

Remember to ship us a reading once a month on your billing date, to make sure your bills are e'er up-to-date and 100% accurate.

Learn how to send a meter reading via your online account

What if I recollect my opening meter reading is wrong?

If you recollect your opening meter reading isn't correct, just get in touch with united states and we'll take a look. If something seems incorrect, nosotros'll open a "reading dispute" with your old supplier.

What is a meter reading dispute?

When you join OVO, we'll ask you to transport us your opening meter readings. Sometimes, these might exist higher – or lower – than expected. In these cases nosotros'll need to practice a lilliputian chip of detective work, to detect out what's happened – and this is called a 'meter-reading dispute'.

How a meter reading dispute works

Nosotros'll check with your previous energy supplier to work out what the reading(s) should be, based on the amount of energy you've used in the by.

How long can a dispute take?

Nosotros'll get information technology sorted for you as chop-chop as nosotros can – only information technology tin can accept up to 14 weeks for electricity, and viii weeks for gas (and longer in some cases). But rest assured, your free energy supply won't be affected while nosotros do this, and nosotros'll beak you as usual.

How to avert a meter reading dispute

The all-time way to avoid any dispute is to send us your opening meter readings as before long as you join OVO. You tin transport them from 5 days before your on-supply date, to v days after. Please check the emails nosotros've sent you, for the exact appointment. This makes it easier for us and your sometime supplier to agree on an accurate reading.

It'south also a practiced idea to send us your readings regularly – ideally on the appointment we beak yous each month. This too keeps your bills spot on, so y'all pay the right amount for the energy y'all're using. To submit your meter readings online, simply log in to your online business relationship.

An fifty-fifty better fashion to avert any dispute is to become a smart meter! Once you lot've got i your readings will be sent to united states automatically – which makes your bills more accurate, and your energy account more upward-to-date. Plus, with a smart meter, you lot'll be able to get fifty-fifty more out of our complimentary tool, OVO Greenlight. It gives you personalised tips that help you save free energy at home. OVO Greenlight is only ane of the benefits you get when you're with OVO.

Book a smart meter appointment today

Why have you opened my free energy account with estimated readings?

This happens when, for whatever reason, we couldn't set upwardly your free energy account with your opening meter readings. There are a couple of reasons why this may be the case:

When we set up your energy account on our system, there's a specific x-day time menstruum where we demand your opening meter readings. If we don't get them between 5 days before or 5 days afterward your starting time date, we accept to employ estimates.
If your meter readings are submitted on time but are disputed, we may need to open your free energy account with estimates until we can resolve the dispute.

To assistance you out, you lot'll besides get a monthly meter readings reminder via your online account. That's one less thing to retrieve about!

My smart meter stopped sending readings. What do I demand to practice?

First things first, information technology's skilful to be aware that it can take up to 6 weeks later installation to update the meter details on your free energy business relationship. Until your new meter is all synced up to your energy account, your online account/billing won't exist aware that we're getting readings. Nosotros sync things upwardly our side – you don't need to exercise anything to get it sorted.

If that's not the outcome, we have a dedicated Assist folio for this event. Check it out, and follow the steps to solve the problem.

Go greener with OVO Across

Our even greener addition, OVO Across, offers 100% carbon-neutral free energy! Here's all the adept stuff you go:

100% carbon-neutral gas, including 15% green gas ² (that'due south one of the best fuel mixes around!)
100% renewable electricity
5 extra carbon-busting trees planted in the Uk on your behalf³!

Plus, you'll be supporting our carbon-offsetting projects that:

Save rainforests in Guatemala
Establish trees in Uganda

And you'll bring a breath of fresh air to children living in urban areas, by supporting our charity partner, Earthwatch Europe, equally they found 8 Tiny Forests beyond our nation. That's similar covering an area the size of 8 tennis courts with 600 trees!

Go Beyond with us, and y'all could cut your carbon footprint by a further 28%^four! All this for but £6 a calendar month. You can cancel information technology someday.

If you're non an OVO member yet, get a quote in seconds and run across how y'all save coin and cut your carbon footprint at the same fourth dimension.

Get a quote

Got more than questions? Find help fast in the OVO Forum

As well as being able to get in touch with us directly through the Help Centre, there's also help available through the OVO Forum.

We have a huge OVO community, with thousands of topics being answered by members helping each other out. Information technology'southward a prophylactic space for sharing information and discussing all kinds of talking points. Why not become involved?

If the answer you want isn't there – feel complimentary to ask a question, and one of our friendly forum members will be more than than happy to help.

Sources and references:

1. Please note that each meter has the rates and amount of button presses programmed at the point of manufacturer, or the supplier who installed it may have fix information technology upwardly to map to how they operate. So these button presses can vary.

2. OVO Energy'southward Green Gas is made up of 15% green gas, with the remaining 85% first to brand your gas carbon-neutral. As of 31st July 2020, the proportion of biogas offered vs. the corporeality offset was higher than all other providers who share details of their green gas offer, except Green Energy UK - and that'due south something we're pretty proud of. The green gas we sell is backed by renewable certificates (Renewable Gas Guarantees of Origin (RGGOs)). Meet here for details on Renewable Gas Guarantees of Origin and how these work. We starting time the remaining emissions by supporting UN REDD+ carbon reduction projects that are certified to the Verified Carbon Standard.

3. OVO plants 5 copse for every OVO Beyond fellow member through our award-winning I Dig Trees programme with The Conservation Volunteers. Trees absorb carbon dioxide from the atmosphere, so tree-planting helps to deadening down climatic change. Since 2015 nosotros have planted over 1 million trees.

4. Based on analysis carried out by the Carbon Trust for OVO Group (2020), 28% of an boilerplate private's carbon footprint in the United kingdom of great britain and northern ireland comes from free energy. In this assay, the carbon footprint includes the following lifestyle categories: energy, transport, shopping, food and potable and holidays. See table below for each category. This carbon footprint data has been calculated using BEIS 2020 emission factors. This excludes emissions from things that the boilerplate person cannot directly control such every bit supporting the NHS, defence, government bodies, etc. Please note these figures are not reflective of potential changes to your habits during the coronavirus pandemic.

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Source: https://www.ovoenergy.com/help/meter-reading-problems